Frequently asked questions (FAQ)

  • The camera won’t connect to my WiFi router.
    • Please note that the router must be password protected when installing the camera via WiFi. If you have other units on the network requiring a password free connection you can create a password protected guest network on the router for the camera to use.
  • I have forgotten the security code
    • The default code is 123456 but must be changed when first installing the camera. To reset the camera to default, press the reset button on the power cable for about 5 seconds until the red LED starts flashing.
  • I have forgotten the admin password
    • The default password is 123456. To reset the camera to default, press the reset button on the power cable for about 5 seconds until the red LED starts flashing.
  • I have forgotten the PIN code in the app
    • For security reasons you will have to uninstall the app from you phone/tablet and re-install it again. You will then need to add all cameras again. The settings in the cameras are stored within the camera and will not be affected by this.
  • How much data can I store on the SD card?
    • Each event is 60 seconds
Micro SD card capacity HD/ Better Image Better Streaming
4 GB 150 events 180 events
8 GB 300 events 600 events
16 GB 600 events 720 events
32 GB 1200 events 1440 events
  • What type of SD card is used?
    • Micro SD
  • What’s the difference between wifi and hotspot mode?
    • In hotspot mode, you can only watch the camera feed when you are within range of the camera. In wifi mode, the camera feed will be connected to the Internet and you can see your camera from anywhere, provided that you have an Internet connection.
  • My router doesn’t have wifi. What to do?
    • You can connect the camera with a network cable. Use the provided USB-RJ45 cable and the RJ45 connector, and connect the router LAN port with the RJ45 connector with a network cable of suitable length.
  • Can anyone else see my camera?
    • No, they would have to be logged on to your network, or have the DID and password of your camera.
  • Why are there symbols of a cog wheel, a garbage can and a list over my image?
    • You have entered the settings menu. Tap the settings button (second from the left at the bottom) to toggle the settings menu on and off.
  • The image is frozen when I’m in the main window.
    • Yes, the image is only updated when you select the camera. Tap on the picture and you will get live video.
  • Can I connect several cameras to my phone?
    • Yes, just add another camera by tapping the leftmost button in the main window.
  • Is the signal from the camera encrypted?
  • Is the camera water resistant?
    • Yes, it is IP66 classed which means it is well protected and can be placed outside and even washed off with a hose.
  • Can I hear sound from the camera?
    • Yes, just tap the speaker symbol (second from the left) when in live video mode.
  • Can I save pictures from the camera to my phone?
    • Yes, just tap the picture camera symbol (leftmost) when in live video mode.
  • Can I record a video from the camera to my phone?
    • No, but you can record a video to the camera’s SD card, provided you have one installed. Tap the red recording button (third from the left) when in live video mode. You can then download the recorded video to your phone.
  • Further questions?
    • You are always welcome to visit our website www.ludaelektronik.com or contact your local sales representative.