Category Archives: farmCam IP

Information regarding recycling

trashThe crossed-out trash can symbol on your product, battery, literature, or packaging reminds you that all electrical and electronic products, batteries, and accumulators must be taken to separate collection at the end of their working life. This requirement applies in the European Union. Do not dispose of these products as unsorted municipal waste.

Always return your used electronic products, batteries, and packaging materials to a dedicated collection point. This way you help prevent uncontrolled waste disposal and promote the recycling of materials. Batteries can contain mercury, lead or cadmium – substances that are harmful to our health and our environment. More detailed information is available from the product retailer, local waste authorities or your national producer responsibility organization.

Warranty

The warranty is due, if no other terms agreed, 24 months from the date the product is purchased from the authorised LUDA dealer. During the warranty time LUDA is obliged to repair, alternately, replace the broken product to a similar product or a product with better functions. When LUDA replaces the product, the new product will be covered by the original warranty during the remaining warranty time. If your product is replaced, previously used, completely functioning parts might be used. Replaced parts are owned and controlled by LUDA.

The warranty does not cover damage that have arisen due to physical damage, accidents, natural disasters, the usage of incorrect power adaptors or usage of the products in deviant behaviors from what is recommended by LUDA and in this users guide.

The end consumer will be responsible for all shipping costs that occur from transportation to the LUDA repair shop. The warranty will only be valid if the original receipt, issued by the authorised LUDA dealer, can be presented. The original receipt needs to contain information regarding place of purchase, issue date and product description. LUDA reserve the right to refuse to perform the warranty service if above mentioned receipt information has been removed, changed or is missing.

Limitations of Liability

UNDER NO CIRCUMSTANCES SHALL LUDA ELEKTRONIK AB OR ITS SUPPLIERS BE LIABLE FOR DAMAGES OF ANY CHARACTER (E.G. DAMAGES FOR LOSS OF PROFIT, SOFTWARE RESTORATION, WORK STOPPAGE, LOSS OF SAVED DATA OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES) RESULTING FROM THE APPLICATION OR IMPROPER USE OF THE PRODUCT OR FAILURE OF THE PRODUCT, EVEN IF LUDA ELEKTRONIK AB IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, LUDA ELEKTRONIK AB WILL NOT BE LIABLE FOR THIRD PARTY CLAIMS AGAINST CUSTOMER FOR LOSSES OR DAMAGES. LUDA ELEKTRONIK AB WILL IN NO EVENT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT LUDA ELEKTRONIK AB RECEIVED FROM THE END USER FOR THE PRODUCT.

Disclaimer

The information in this document is subject to change without notice. The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for any particular purpose. The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes.

Copyright Notice

This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author.

Safety precautions/Important information

Always use the correct power adapter for each product.

The products will be damaged if they are supplied with the wrong voltage!

Read the whole user guide before you start installing your farmCam IP solution.

Do not use the products in the following places:

  • Hospitals since the cameras might interfere with sensitive equipment.
  • On-board airplanes since the cameras might interfere with sensitive equipment.

Do not use the products in a way that might violate others’ integrity.

Always follow the laws and legislations that apply in your country.

Do not leave plastic packaging material near children to avoid the risk of suffocation.

Do not lift the camera in the antenna.

If you use several cameras within the same area, place the cameras in a way that allows the signals to reach the receiver from different angles. Ensure the signal reception viewed from the wireless camera(s) is the best possible reception between the camera(s) and the Wi-Fi router. If necessary, reduce the distance between the camera(s) and the Wi-Fi router to improve overall system performance.

Damages caused by non-compliance with this User Guide will void the warranty! We will

not assume any liability for damages to items or persons caused by improper handling or noncompliance

with the safety notices! Any warranty claim will be null and void in such cases.

 

  • Do not drop, puncture or disassemble the camera; otherwise the warranty will be voided.
  • Never tug on the power cords. Use the plug to unplug it from the wall outlet.
  • Do not expose the camera to high temperature or leave it in direct sunlight. Doing so may damage the camera or cause camera temporary malfunction.
  • Use the devices with care. Avoid pressing hard on the camera body.
  • Remove the power adapter during long periods between usages.
  • Use only the accessories and power adapters supplied by LUDA Elektronik AB.
  • To meet the regulations pertaining to parental responsibility, keep the devices out of the reach of infants.
  • Check power cables so they do not get crushed or damaged by sharp edges whenever the devices are in operation.
  • Do not attempt to open the units with the power adaptor plug connected to avoid any risk of personal injury.
  • If the camera system no longer functions or can no longer be repaired, it must be disposed of according to the valid statutory regulations.

Certifications

fccceFCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is subjected to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Products with CE Marking comply with EMC Directive (2004/108/EC); Low Voltage Directive (73/23/EEC); R&TTE(1999/5/EC); ROHS Directive (2011/65/EU) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms:

EMC: EN 301 489

LVD: EN 60950

Radio: EN 300 328

This equipment has been tested and found to comply with limits for a Class B digital device, pursuant to Part 15 of the FCC rules and ETSI(EN) 300328. These limits are designed to provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does interference to radio or television equipment reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Move the equipment away from the receiver.
  • Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/television technician for additional suggestions.

You are cautioned that any change or modifications to the equipment not expressly approved by the party responsible for compliance could void your authority to operate such equipment.

Technical specification

Networking Parameters

Wireless Technology IEEE 802.11 b/g/n
Network Connection Ethernet (10/100 Base-T/Base -TX); Wi-Fi
Network Protocols TCP/IP, UDP, SMTP, NTP, DHCP, ARP
Simultaneous Viewers 3 concurrent sessions
Security WPA /WPA2/WPA2-PSK (TKIP, 128 bit AES)

Camera Parameters

Image Sensor Mega pixel CMOS
Antenna 3dBi Dipole
Housing Weather resistance metal
Environment Rating (Ingress) IP66
Light Source Environment Indoor (50Hz); Indoor (60Hz)
Local Storage Micro SD memory (not included in the package)
Viewing angle H:63°±3°, V: 38°±3°
Lens 3.6mm±5%mm
Min. Illumination 1-8 lux
Number of LEDs 6 IR LEDs with IR switcher
IR Distance 5-8 meters

Video/Audio Parameters

Image Compression H.264
Image Resolution HD 1280×720
Recording Frame Rate 720P@20 FPS

Supported Mobile Devices

iOS requirement iPhone 4S / iPad Mini / iPad 2 with iOS 7.0 or above
Android requirement Android 4.1X or above
Hardware requirement 1.5GHz dual core or above
1GB or above internal memory

General Parameters

Power Requirements 100~240V switching power supply DC 5V 1.5A
Operating Temperature -10°C~+50°C

Troubleshooting

Problem Possible error Action
1.     I can’t see the video stream from the camera
  1. The camera is not online
  2. The phone/tablet is not online
  1. Go through the following steps:
    1. Tap the Reconnect button in the app several times
    2. Make sure the camera power cable is connected. The red LED should have a solid light.
    3. Power cycle the camera and wait for 1 minute to allow it to boot
    4. Make sure your router has DHCP turned on.
    5. Connect a network cable between the camera and the router to see if there is a problem with the wifi connection. If so, go to (11) in this section.
    6. Reset the camera by pressing the reset button on the power cable for about 5 seconds until the red LED starts flashing. Start over with the configuration.
  2. Check your Internet connection on the phone
2.     I can’t find the camera with the app during installation
  1. The camera is not powered
  2. The camera has not finished booting
  3. The camera and the phone are connected to two different networks
  1. Make sure the camera power cable is connected. The red LED should have a solid light.
  2.  Let the camera finish booting. This can take up to a minute.
  3. Make sure the phone is connected to the same router as the camera. Otherwise they won’t see each other.
3.     I can’t find my WiFi router
  1. The camera is out of range
  2. The router has only 5 GHz transmission
  1. Move the camera or the router
  2. Connect the camera with a network cable instead as it does not support 5 GHz
4.     The motion detection is overreacting
  1. The sensitivity is too high
  1. See the “Motion Detection” section
5.     The image quality is poor
  1. The image settings are too low
  2. The Internet connection is bad
  3. The IR lights are on
  1. Change the video quality. See the “Advanced Settings” section.
  2. Move the camera closer to a router or the phone close to a cell phone tower
  3. The IR lights will give a black and white image with less details.
6.     I can’t record any video clips
  1. No SD card
  2. The SD card needs formatting
  3. Wrong filter in the Events List
  1. Insert an SD card. The SD card slot can be found on the camera backside under the rubber lid, next to the power cable. The SD card should be Class 10 rated for best performance.
  2. Format the SD card. See the “Advanced Settings” section. Note that all data on it will be lost!
  3. See the Recording section
7.     The email alert isn’t working
  1. One of the settings is not switched on
  2. The e-mail settings are incorrect
  1. All three settings below must be enabled
    1. Enable email alert
    2. Email setup
    3. Notify enable for motion detection
  2. Check the e-mail settings. A G-mail account is recommended. See the “Motion Detection” section for more details.
8.     Bright white spots appear at night time
  1. The IR light is reflecting against a surface
  1. Move the camera so the IR beams do not hit the camera lens
9.     Memory card error
  1. The card is not Class 10
  2. The card needs formatting
  3. The card is full
  1. Change the card
  2. Format the SD card. See the “Advanced Settings” section. Note that all data on it will be lost!
  3. Remove files from the card or set the camera to overwrite old files
10.  The wrong date/time is shown on the video clips
  1. The time zone is incorrect
  2. The daylight saving is wrong
  1. Change the time zone. See the Advanced Settings section.
  2. If daylight saving is used in your country and it is summer time, set Daylight to Enable. See the “Advanced Settings” section.
11.  The camera doesn’t work with wifi
  1. The camera is out of range from the router
  2. The hotspot mode is on
  3. The camera has been reset to default
  4. The router password is wrong so the camera can’t connect
  5. The router SSID contains non-standard letters or symbols
  6. The router isn’t password protected.
  1. Move the camera closer to the router.
  2. Try to find the camera’s hotspot in your phone’s wifi settings. See the “Basic installation of the camera in the phone/tablet app – hotspot mode for local use” section. If so, connect the camera to the router with a cable and go through the “Basic installation of the camera in the phone/tablet app – connection to router and Internet access” section.
  3. See the previous step. The camera reverts to hotspot mode when set to default.
  4. Check the router password
  5. Change the router SSID name to contain only standard letters (not åäö#& and similar)
  6. Please note that the router must be password protected when installing the camera via WiFi. If you have other units on the network requiring a password free connection you can create a password protected guest network on the router for the camera to use.
12.  I have forgotten the password See the FAQ section
13.  The image is black and white
  1. The IR lights are on
  1. The camera is placed in a dark environment. Try to move it or adjust the position.

Frequently asked questions (FAQ)

  • The camera won’t connect to my WiFi router.
    • Please note that the router must be password protected when installing the camera via WiFi. If you have other units on the network requiring a password free connection you can create a password protected guest network on the router for the camera to use.
  • I have forgotten the security code
    • The default code is 123456 but must be changed when first installing the camera. To reset the camera to default, press the reset button on the power cable for about 5 seconds until the red LED starts flashing.
  • I have forgotten the admin password
    • The default password is 123456. To reset the camera to default, press the reset button on the power cable for about 5 seconds until the red LED starts flashing.
  • I have forgotten the PIN code in the app
    • For security reasons you will have to uninstall the app from you phone/tablet and re-install it again. You will then need to add all cameras again. The settings in the cameras are stored within the camera and will not be affected by this.
  • How much data can I store on the SD card?
    • Each event is 60 seconds
Micro SD card capacity HD/ Better Image Better Streaming
4 GB 150 events 180 events
8 GB 300 events 600 events
16 GB 600 events 720 events
32 GB 1200 events 1440 events
  • What type of SD card is used?
    • Micro SD
  • What’s the difference between wifi and hotspot mode?
    • In hotspot mode, you can only watch the camera feed when you are within range of the camera. In wifi mode, the camera feed will be connected to the Internet and you can see your camera from anywhere, provided that you have an Internet connection.
  • My router doesn’t have wifi. What to do?
    • You can connect the camera with a network cable. Use the provided USB-RJ45 cable and the RJ45 connector, and connect the router LAN port with the RJ45 connector with a network cable of suitable length.
  • Can anyone else see my camera?
    • No, they would have to be logged on to your network, or have the DID and password of your camera.
  • Why are there symbols of a cog wheel, a garbage can and a list over my image?
    • You have entered the settings menu. Tap the settings button (second from the left at the bottom) to toggle the settings menu on and off.
  • The image is frozen when I’m in the main window.
    • Yes, the image is only updated when you select the camera. Tap on the picture and you will get live video.
  • Can I connect several cameras to my phone?
    • Yes, just add another camera by tapping the leftmost button in the main window.
  • Is the signal from the camera encrypted?
  • Is the camera water resistant?
    • Yes, it is IP66 classed which means it is well protected and can be placed outside and even washed off with a hose.
  • Can I hear sound from the camera?
    • Yes, just tap the speaker symbol (second from the left) when in live video mode.
  • Can I save pictures from the camera to my phone?
    • Yes, just tap the picture camera symbol (leftmost) when in live video mode.
  • Can I record a video from the camera to my phone?
    • No, but you can record a video to the camera’s SD card, provided you have one installed. Tap the red recording button (third from the left) when in live video mode. You can then download the recorded video to your phone.
  • Further questions?
    • You are always welcome to visit our website www.ludaelektronik.com or contact your local sales representative.